I mentioned in the other thread on Bleu Nuit that I did not like the new navy Paddy I got from LVR over the weekend. I e-mailed them immediately (last Saturday) and asked for a return authorization number so I could send the bag back. I explained that the colour was different from that shown on their website and that it did not match my wardrobe. I was fully prepared to pay for all costs associated with shipping, etc., counting it as my bad luck. Imagine my surprise when I got a reply from them today (Tuesday) and they said since their website did not show the true colour of the bag, they would ship it back via FedEx at their cost! This was quite unexpected as I did not think poor colour representation counted as a "defect", but obviously it did. Although I still have to pay import taxes on receiving the bag on my end, I would save a huge bundle on return shipping. Although LVR has not been the best in terms of timeliness of replying to e-mails or keeping me up-to-date with my pre-orders, I must say they are really quite accommodating about returns. Well, let's see if FedEx really does come and pick-up the bag on Friday, and if I would really get a refund on the bag.