I'm sorry to sey that, but LVR has a really bad service this days! I'm trying to contact them, cause I want to get a large paddy, but I didn't get any e-mail with any answer! And it's not a first time! The same thing happened to me two weeks ago when I was e-mailing about another paddy. It took them about one week to answer!!! Finnaly I got my bag, but trying to contact them by e-mail was a nightmare.It seems like they don't care. Did you ever have similar problem? I hate being treated like that.