I was at the LV boutique in SF today to have a manager take a look at the BH I just bought off of eBay. I asked one of the SA's for the manager; he asked me if he could help and I told him I wanted the mgr. to take a look at the bag. I told him I know they didn't give written authentication. The manager was with a customer but the SA went over to him and told him what I wanted. They had a little chat and the SA, who was very nice said they had a change in policy in the last month and can't even give verbal confirmations. Has anyone tried recently to get a verbal authentication?