LV warranty

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  1. Hello! I'm new here and Thought I'd post my recent experience with LV customer service. I actually found this forum when I was looking for information about issues I was having with Bloomsbury.
    I purchased the Bloomsbury a few years ago and took it out recently after a year in storage. I was shocked to learn there were cracks in the canvas! I searched for days on the internet trying to find out if this was a common issue and couldn't find a thing. All I found were horror stories about how terrible LV customer service is about any damages or repairs.
    I finally decided to take it into LV to see if anything could be done because I knew this was not normal wear. With all the terrible stories I'd read online, I was ready to put up a fight!
    I spent about 3 minutes in store before they let me know they'd exchange the purse out for a brand new one! It didn't even have to be the same purse, which completely surprised me. So I felt silly believing all of the negative reviews online.
    They SA mentioned something about "new guidelines" they have about product issues and had a packet of photos with known issues and warranty times for each. My particular issue had a 5 year timeframe for replacement.
    So I thought id share in case anyone else was having a similar issue because I sure would have loved to know about this before. ImageUploadedByPurseForum1458999421.924795.jpg ImageUploadedByPurseForum1458999430.851587.jpg
     
    mar4712 and bellevie0891 like this.
  2. I've always had fantastic customer service at LV. In 11.5 years of purchasing, I've only had 5 issues:

    Artsy canvas cracked after 1 year. They replaced the bag no questions asked.
    Artsy cracked a second time. They allowed me to exchange for a different item.
    Neverfull MM in DE cracked on straps after 4 months. They allowed me to exchange for Portobello
    Portobello cracked after 2 years. Exchanged for an Emp item.
    A mono wallet (forget the name) needed reglazing

    I've purchased TOO MANY items to mention so this percentage of 5 items is really really low. I love LV and will continue to purchase with confidence. Glad you had a great experience!
     
    bellevie0891 likes this.
  3. Thank you for the info! I don't have many LV items and with that, baby them and keep them mostly in storage so it's great to know if I become brave enough to use them on the daily that if I have a problem I may luck out like you have :biggrin:
     
  4. OP, thank you for this very helpful post. I am also glad your bag was exchanged.

    I just want to point out to TPFers that Louis Vuitton does not have an "official" warranty on any bags or luggage. This is a common misconception regarding the brand. As you mentioned, these are guidelines for their staff in case a bag is returned for what may look like unusual wear and tear.

    We know that if you encounter a problem with an item purchased recently, a year being the unofficial timeline, the store will very likely repair your item free of charge or replace it.

    This is always case-by-case and one should always take the item to the store for the repair manager to evaluate it. If you are dissatisfied with the proposed solution (or the lack thereof), I suggest to take the item to a different store, as another repair specialist may give a different opinion.
     

  5. Funny, I have been told many times and very matter of factly, that there is a one year warrantee on LV items and I have been buying LV for a long time!
     
  6. You been told wrong... Next time they tell you that ask for it in writing and see what happens.
     

  7. I googled 'does LV offer a warrantee on their bags' and many people have been told that they do! At their prices they should!
     
  8. When a Louis Vuitton item comes with a warranty (time pieces for example), it is explicitly stated.

    As I mentioned earlier, the "one year" period is at the discretion of the staff, not an official warranty. At least, that was the case when I worked at Louis Vuitton in France.
     
  9. Google: the demise of our society. :lol:
     
    cmyc likes this.
  10. Again if you get it writing I would LOVE to see it! ;)
     

  11. Thanks for that info. Will definitely try and get it in writing next time
     

  12. Always worth a try lol.
     
  13. :P I would definitely LOVE to see that!!! :tup:
     

  14. Oh don't take my google away
     
  15. You wouldn't be the first to try..:lol: