Hello! I'm new here and Thought I'd post my recent experience with LV customer service. I actually found this forum when I was looking for information about issues I was having with Bloomsbury. I purchased the Bloomsbury a few years ago and took it out recently after a year in storage. I was shocked to learn there were cracks in the canvas! I searched for days on the internet trying to find out if this was a common issue and couldn't find a thing. All I found were horror stories about how terrible LV customer service is about any damages or repairs. I finally decided to take it into LV to see if anything could be done because I knew this was not normal wear. With all the terrible stories I'd read online, I was ready to put up a fight! I spent about 3 minutes in store before they let me know they'd exchange the purse out for a brand new one! It didn't even have to be the same purse, which completely surprised me. So I felt silly believing all of the negative reviews online. They SA mentioned something about "new guidelines" they have about product issues and had a packet of photos with known issues and warranty times for each. My particular issue had a 5 year timeframe for replacement. So I thought id share in case anyone else was having a similar issue because I sure would have loved to know about this before.