WARNING: Long story. And not a good one.
The last 24 hours of getting my Christmas present was not all hearts and flowers.
The bag my husband chose and would have wanted to surprise me with was one that I had had on my wishlist for over three years. It kept getting sidelined over the years due to interest in other bags. That being said, while he considered the Pochette Mètis and he likes the infrarouge over the reverse monogram, his choice was the Alma BB in magenta vernis leather.
Last night, we picked it up from the LV boutique in Bloomingdale's in SF. He was excited for me and kept teasing me because up until I saw the bag, I had had no idea what it was. But he also asked me to accompany him inside to inspect the bag for flaws.
And flaws there were! Each of the four feet of the Alma BB had tiny tarnishings/discolorations in the middle - the kind one gets overtime due to wear and tear of putting the bag down and unintentionally rubbing it onto hard surfaces. Suffice to say, we were both disappointed, my Christmas surprise, ruined.
The next day, which was this morning, we rushed back to the city to go to the Union Square branch as it had just one remaining Pochette Metis in the reverse mono. We were met by a female SA who referred me to my SA, Evan, who graciously laid out both the reverse mono and the infrarouge for comparison and then gave me perfume samples before leaving.
But what left me aghast was not Evan. It was that female SA. She asked why I was replacing the Alma BB when its color was hard to find in-store. I showed her the feet and to my shock, she explained what I already knew about the tarnishing and grabbed the bag and rubbed its feet, HARD, against the glass display case, to emphasize her point.
I still cringe at the memory... I mean, in my over half a decade of collecting high-end purses, it's the first time I saw someone deliberately and carelessly treat a bag that way. Other SAs would even carefully place a bag on its dustbag while being inspected. This woman, did not.
I sent two complaint emails to LV detailing this. This is unacceptable.
Sent from my SM-N920V using PurseForum mobile app
The last 24 hours of getting my Christmas present was not all hearts and flowers.
The bag my husband chose and would have wanted to surprise me with was one that I had had on my wishlist for over three years. It kept getting sidelined over the years due to interest in other bags. That being said, while he considered the Pochette Mètis and he likes the infrarouge over the reverse monogram, his choice was the Alma BB in magenta vernis leather.
Last night, we picked it up from the LV boutique in Bloomingdale's in SF. He was excited for me and kept teasing me because up until I saw the bag, I had had no idea what it was. But he also asked me to accompany him inside to inspect the bag for flaws.
And flaws there were! Each of the four feet of the Alma BB had tiny tarnishings/discolorations in the middle - the kind one gets overtime due to wear and tear of putting the bag down and unintentionally rubbing it onto hard surfaces. Suffice to say, we were both disappointed, my Christmas surprise, ruined.
The next day, which was this morning, we rushed back to the city to go to the Union Square branch as it had just one remaining Pochette Metis in the reverse mono. We were met by a female SA who referred me to my SA, Evan, who graciously laid out both the reverse mono and the infrarouge for comparison and then gave me perfume samples before leaving.
But what left me aghast was not Evan. It was that female SA. She asked why I was replacing the Alma BB when its color was hard to find in-store. I showed her the feet and to my shock, she explained what I already knew about the tarnishing and grabbed the bag and rubbed its feet, HARD, against the glass display case, to emphasize her point.
I still cringe at the memory... I mean, in my over half a decade of collecting high-end purses, it's the first time I saw someone deliberately and carelessly treat a bag that way. Other SAs would even carefully place a bag on its dustbag while being inspected. This woman, did not.
I sent two complaint emails to LV detailing this. This is unacceptable.
Sent from my SM-N920V using PurseForum mobile app
