Hi everybody!
I'm more of a lurker here lately, having been on a self imposed ban for a while.
Now I want to spoil myself with the new Aquarelle Speedy, assuming I will be hired where I am trialing at the moment (crossing fingers!).
Back in November, when I got my Tivoli GM and other goodies at the London City store, the sweet SA that helped me gave me a card with her name and number; today I used it to contact her and ask about waiting lists for the Aquarelle.
To my surprise, the number on the card connected me to the LV costumer service call center! The woman on the phone refused to connect me to the store even tho I had the SA name and surname.
I checked, and I have two different numbers: one from the SA's card and one from the receipt: both connect to the costumer service only, and they are different from the number listed on the LV website for the costumer service.
I am by no means a big LV costumer, especially since I only moved to London less than 2 years ago, but when I went to the City boutique the SA told me to call her on that "direct" number should I need anything ( I had told her I needed a new "regular" store ).
I am confused: how does one get a chance to speak to the SAs without having to go to the stores? And why would the SA tell me to call her directly and give me a number that won't help me?
I am also confused as to why LV has 3 different numbers that connect to the UK costumer service
Any insight would be much appreciated!
TIA
I'm more of a lurker here lately, having been on a self imposed ban for a while.
Now I want to spoil myself with the new Aquarelle Speedy, assuming I will be hired where I am trialing at the moment (crossing fingers!).
Back in November, when I got my Tivoli GM and other goodies at the London City store, the sweet SA that helped me gave me a card with her name and number; today I used it to contact her and ask about waiting lists for the Aquarelle.
To my surprise, the number on the card connected me to the LV costumer service call center! The woman on the phone refused to connect me to the store even tho I had the SA name and surname.
I checked, and I have two different numbers: one from the SA's card and one from the receipt: both connect to the costumer service only, and they are different from the number listed on the LV website for the costumer service.
I am by no means a big LV costumer, especially since I only moved to London less than 2 years ago, but when I went to the City boutique the SA told me to call her on that "direct" number should I need anything ( I had told her I needed a new "regular" store ).
I am confused: how does one get a chance to speak to the SAs without having to go to the stores? And why would the SA tell me to call her directly and give me a number that won't help me?
I am also confused as to why LV has 3 different numbers that connect to the UK costumer service
Any insight would be much appreciated!
TIA