I need some opinions. Here's my story:
Two years ago my husband and I purchased a pair of LV sunnies each as a anniversary treat at the Houston Galleria store (we live two hours away).
Being new to LV we were tickled pink with our purchases and went home happy as can be. After a few days while cleaning my husbands sunglasses I noticed that the top frame had a bent on the left eye side. I thought it was unfortunate but didn't think anything was a HUGE problem bcz the fit felt fine and it wasn't noticeable to anyone else. Forward a couple months of gentle wear, (always kept in case) the lens on the bent side began to pop out occasionally. Maybe one out of the ten times it was worn. Very annoying after a while.
So it finally got to the point where we needed to send them in for a repair because the lens would not stay in for even a car ride down the street. 8 weeks later, I am informed that the repair center could not fix them because of the bent frame and they cannot replace them because the style is no longer made, 'sorry, have a nice day' is basically what I got.
The store is telling me that theres nothing else they can do but mail them back to me and they suggest that I take them to an optical place for repair. If an optical place can repair them, why can't LV? That doesn't make sense to me.
These were $700 glasses okay... not chump change... so I'm having a hard time accepting that they refuse to help me.
So I ask; Am I being unreasonable by expecting LV to help me out with this issue??? Should I just chunk $700 in the trash and call it day? Can't they give me partial credit toward another style or exchange for another pair of equal or even lesser value?
what would you do?
Two years ago my husband and I purchased a pair of LV sunnies each as a anniversary treat at the Houston Galleria store (we live two hours away).
Being new to LV we were tickled pink with our purchases and went home happy as can be. After a few days while cleaning my husbands sunglasses I noticed that the top frame had a bent on the left eye side. I thought it was unfortunate but didn't think anything was a HUGE problem bcz the fit felt fine and it wasn't noticeable to anyone else. Forward a couple months of gentle wear, (always kept in case) the lens on the bent side began to pop out occasionally. Maybe one out of the ten times it was worn. Very annoying after a while.
So it finally got to the point where we needed to send them in for a repair because the lens would not stay in for even a car ride down the street. 8 weeks later, I am informed that the repair center could not fix them because of the bent frame and they cannot replace them because the style is no longer made, 'sorry, have a nice day' is basically what I got.
The store is telling me that theres nothing else they can do but mail them back to me and they suggest that I take them to an optical place for repair. If an optical place can repair them, why can't LV? That doesn't make sense to me.
These were $700 glasses okay... not chump change... so I'm having a hard time accepting that they refuse to help me.
So I ask; Am I being unreasonable by expecting LV to help me out with this issue??? Should I just chunk $700 in the trash and call it day? Can't they give me partial credit toward another style or exchange for another pair of equal or even lesser value?
what would you do?
