LV sucks at returns/refunds

louislove29

louislove29

O.G.
May 4, 2010
378
606
#1
so i had bought a bleu nuit cles and absolutely loved it but due to some unforseen circumstances had to return it. on the last day of the 14 day return period i got a chance to mail it back but a 1800 sa told me that i could get a refund at a store so i went to the nearest saks only for them to tell me that it had to be a FREE STANDING STORE. great...so i had to rush to fedex the next day and take the package and it's now been two weeks with no refund. every time i call they say its being inspected but an inspection does not take two weeks. this is ridiculous!

thanks for letting me vent... :cry:
 
#3
That sucks. I bought a bag at Neimans once and they let me return it 30 days after I purchased which is why I like to buy from them.

They need to refund your money since they have the item!
 
#5
Sorry to hear that. Had you used it? If you used it for two weeks then that's probably why they're taking so long to inspect it. I don't imagine that they would refund your money if it wasn't in brand new condition when they received the return.
 
#6
boyoverboard said:
Sorry to hear that. Had you used it? If you used it for two weeks then that's probably why they're taking so long to inspect it. I don't imagine that they would refund your money if it wasn't in brand new condition when they received the return.
Click to expand...

nope i never used it. just showed it to my dbf and kept it in the box for 2 weeks
 
#8
Oh my--I am so sorry to hear that. I have always done my returns in the store directly and they have been absolutely wonderful. I don't think I will ever return anything online!
 
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