Hello!
I pulled out my gorgeous Speedy Empreinte to use it only to find that the glazing was MELTING off in several spots. The handles were starting to stick together and some of the glazing had rubbed onto the leather handle. The strap was being stored inside the inner pocket of the bag and the glazing has melted along both sides of the strap. I was so disappointed. I have already had a Speedy 30 Empreinte glazing redone and was hopeful this wouldn't happen to this one. To make matters worse, I emailed Care Services for resolution and it took almost 2 weeks to hear back and that's after calling 3 times pushing for a response. They responded and offered a complimentary repair on the bag. At this point, however, I am questioning if I should have it repaired and pray it doesn't melt again, or just exchange it. They updated me today and said they would do an exchange. Any feedback or anyone who has had their glazing redone and what was your experience? Help me out please.
I pulled out my gorgeous Speedy Empreinte to use it only to find that the glazing was MELTING off in several spots. The handles were starting to stick together and some of the glazing had rubbed onto the leather handle. The strap was being stored inside the inner pocket of the bag and the glazing has melted along both sides of the strap. I was so disappointed. I have already had a Speedy 30 Empreinte glazing redone and was hopeful this wouldn't happen to this one. To make matters worse, I emailed Care Services for resolution and it took almost 2 weeks to hear back and that's after calling 3 times pushing for a response. They responded and offered a complimentary repair on the bag. At this point, however, I am questioning if I should have it repaired and pray it doesn't melt again, or just exchange it. They updated me today and said they would do an exchange. Any feedback or anyone who has had their glazing redone and what was your experience? Help me out please.