I bought a LV small loop purse in April 2003 and the flap has started splitting along with a checkbook cover and a clutch. I was told that the guarantee was only good for 2 years.
I treated my bag with leather cleaner and polish at least once a month. I was told today that I would have to pay to have it repaired. The cost was not discussed with me but was told they had to look at it to see what it would cost. I spent $575 for the purse, $375 for the clutch and $175 for the checkbook cover. I find this totally unacceptable due to the cost of the purse. I belive they should stand behind their purses.
Thank you for allowing me to vent.
I treated my bag with leather cleaner and polish at least once a month. I was told today that I would have to pay to have it repaired. The cost was not discussed with me but was told they had to look at it to see what it would cost. I spent $575 for the purse, $375 for the clutch and $175 for the checkbook cover. I find this totally unacceptable due to the cost of the purse. I belive they should stand behind their purses.
Thank you for allowing me to vent.