LV Small Loop Purse

lana2gkids

New Member
Dec 28, 2006
3
0
I bought a LV small loop purse in April 2003 and the flap has started splitting along with a checkbook cover and a clutch. I was told that the guarantee was only good for 2 years.

I treated my bag with leather cleaner and polish at least once a month. I was told today that I would have to pay to have it repaired. The cost was not discussed with me but was told they had to look at it to see what it would cost. I spent $575 for the purse, $375 for the clutch and $175 for the checkbook cover. I find this totally unacceptable due to the cost of the purse. I belive they should stand behind their purses.

Thank you for allowing me to vent.
 

slayer

I want! I want!
O.G.
Jan 15, 2006
6,223
776
Sorry to hear about your purse.:sad: I wouldn't expect cracks in something that's only about three years old so I would be really peeved.
I'm no expert but I don't think the moisture treatment would cause it to crack??:shrugs:
 

PurseSally

Member
Apr 17, 2006
635
2
Sorry to hear your bag has problems.

Given that this is coated canvas, I wonder if the leather cleaner and polish caused problems. Treating it "At least once a month" is a lot! Could be with time the cleaner deteriorated the plastic coating on the canvas.

The canvas part of a monogram bag does not need any treatment at all (well perhaps a damp washcloth now and then to clean off any spills, etc.).
 
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