Dear Ms. Lee, We would like to thank you for your visit on our web site and your interest in Louis Vuitton. Our products are made to the highest specifications and should, given sufficient care and attention, provide you with many years of pleasure. While we do not provide a 'Lifetime Guarantee' for our products, we have always offered complimentary repair or replacement based on the specific details of each situation in the very rare occasion where merchandise shows a manufacturing defect within two years of purchase (select specific issues may not be included in this time frame or covered under this guarantee). As each situation is addressed on a case-by-case basis, to best address inquiries regarding the quality of any Louis Vuitton product, please contact your nearest boutique where our staff would be delighted to assist you with an assessment of the item in question. Above is the email I got from them. Anyway what do you guys think? I actually have a loose thread on my black epi alma that's been bugging me. I just got it in September. Suppose they would repair it right?