I just called 866 to ask about LV repair service and the lady told me that LV would NOT service any item that is not purchased directly from them. is this true? she said that the reason is, they would not know if that item has ever been serviced by other people. i have a ebay-purchased discontinued item that i would like to take to LV for restoration service. if i'm not mistaken, someone from tPF had their ebay-purchased item serviced by LV before. i hope that this is not true!!! does anyone know?