Two weeks ago, I went to a LV boutique to have my luggage tag heatstamped. A SA took my tag & said it would take an hour. No problem, I thought I'd just wander around the mall, then come back. I went back almost 2 hrs later. Another SA said the 1st SA was mistaken. They were in the middle of doing inventory, so my luggage tag would take 1 week. So I called a week later, it was still not done. Then I got busy and let another week go by when I finally called again today. This time, they said there was no record of my request, and they couldn't find the luggage tag. I guess I don't understand how they could mess up something so simple. Now I just have to drive to the store & try to straighten it out, which s*cks because the weather has been so bad here.