She said something about changing the mto policy. She said only hard bags can be made to order now, not soft sided bags. If a new bag comes out thats not soft sided you can do a mto for the first month it is out and that's it. I was kind of confused with the whole conversation. I almost cried when she told me there was no way I would get it in the future She just kept pushing the thames on me. I am so depressed right now....however, I did order a inclusion heart necklace to make me feel better.
Ugh, that's so confusing and frustrating, actually.
You must be excited about your inclusion heart necklace. I want one of those!