I recently noticed that my neverfull has just started cracking. It looks like the top layer of leather is going to chip off in tiny pieces. Even though it is very small at the moment, with continued wear it will get worse. I went to my local LV store and the manager took some photos and sent them LV headquarters and they said bag is not defective but this is "wear and tear" mainly because the bag is 10 years old. They will not fix it or replace it. I do not find this answer acceptable as I have many bags and switch them out constantly so the bag is not used often and the manager even commented on what great condition (inside & out) my bag was in. Also, with the money spent on an LV bag there should not be cracking to good quality leather no matter what age the bag is. I have vintage canvas LV's from the 80's that have perfect condition canvas with no cracks or chipping. Has anyone else encountered this with their neverfull and successfully gotten their bag repaired or replaced by LV when told initially the wear and tear excuse? If anyone has contact info for someone at LV that can help me with this I would be so thankful! Any tips or advice on how to get this fixed through LV would be appreciated!