wow i'm so sorry about your initials being off centered, but that doesn't bother me as much as them giving you a new bag (surprisingly) ! I would hate it if (first) they gave me a new bag cause I kinda like bond or something(that sounds weird) with my bags lol and just like the thrill of getting one and (second) a high end store like LV can't even center initials? What's up with that? Even on school projects I make sure things are centered. I hate how ppl rush just to get something done. and then mess it up.grr. i'm so sorry about your bag and I hope that everything works out for you!