Have you guys noticed the changes in your bag's hardware (metal pieces)? My Batignolles Horizontal's hardware looked as if the pieces were tarnished, more of chipped off and the other parts "scratched". It happened 2 months after I bought it. I'm sorry I cannot post pics because I immediately returned it to the store and luckily, they've replaced it. That's when I became meticulous with my bags. Sad to say, that was also the time I realized that I should be inspecting my other bags. True enough, the same thing happened to my Manhattan GM. Only this time when i brought it to the store, the SA suggested for the bag to be left for polishing. I was thinking, the bag may be too expensive or too old to be replaced (it's 6 months older than BH). After polishing, there's no improvement =( And this morning, I was fixing my Zippy Organizer. Again, I noticed the shiny zipper handle chipped-off. This time, the damage was more obvious. I was so disappointed to find out that the shiny part was just a mere coating. The metal wasn't "pure" at all. I brought it again to the store and they were willing to replace it. It's 4 months old. Because of disappointment, I wasn't sure which item to get (a replacement or a different one). I walked out carrying a credit note instead. I don't want to go back to the store anymore just to complain, but I'm paying so much for goods that I expect to be of the highest quality. Please check your bags. I need to know if it's normal for the metal pieces to "lose its appeal" or am I just overly meticulous?