So, about a month ago I ordered a LV MC Speedy 30....I liked it, but I realized I wanted the Damier instead. So, I called Elux and they emailed me a prepaid fed-ex form and told me the 3 locations in my area that would accept my package for drop off. First off, the place I went to said they didn't participate in Elux's program, so I had to end up paying $22 to ship the bag back, when it should have been free. Anyway, I got my new Damier in the mail...and it just felt...used. When I had the MC the handles were wrapped in plastic, the keys were brand new in a box, etc. With the Damier, there was NO plastic at all, the key lock/keys were placed incorrectly on the bag, and they were rusty! So, I went to the LV counter at Bloomies and I have never experieced such rude customer service. First they wouldn't even let me EXCHANGE the bag in person, even though I called beforehand and they said they accept Elux exchanges. It was more convenient for me to go to the store instead of sending the bag bag and paying another $22 in shipping. In the end, all they gave me was a new keylock that was new, but no apologies or anything...i just thought it was very rude, and the bag felt like it was used. Gross.