I was on the waitlist (very early, might I add) for an Azur Speedy 25 and Azur Pochette at the Copley LV boutique in Boston---the very same boutique that poor tpf member Sirenized received ghastly treatment from. The SA that originally put me on the waitlist left me a voicemail on Nov. 2 to tell me that my purses had arrived, and that I could either come by to pick them up or call her back specifically to arrange a charge send. I was busy this week and knew that I would not be able to get to the boutique until Sunday, so I called back right away to ask her to hold the bags for me. She was not in, but the SA that I spoke with took a message and said that she would call right back. She never called back. I called again and she was of course not available. I had not received any feedback that the status on my bags had changed, so I went in today to pick them up. Of course, when I asked for them, the SA checked and came back and said that there were no bags for me as they had sold out. I asked her if anyone not on the waitlist had been sold bags, to which she said "yes." I then told her that I had called several times to ensure that my bags would be available when I was able to come in, and she simply shrugged it off and said "oh well, she (the other SA) must have not gotten the messages." She told me essentially that even though I returned the call and did exactly as I was instructed, the bags reserved for me were sold...a rather "tough luck" attitude. I have spent thousands of dollars at that particular LV boutique and I felt as if they could care less as to whether I was on the waitlist or not. My fiance witnessed the entire scene and could not believe how rude and apathetic the SA was to me, as if I was some kind of idiot. Her tone was so incredibly patronizing that I was actually embarassed as I left the store, which has never happened to me in any boutique before, let alone LV. The ironic thing is that the Saks in the same mall just opened an LV boutique, so you think this store would want to exhibit exemplary customer service so as not to lose customers to Saks. I am SO mad right now that I don't think that I will ever step foot in there again.