So, here is the story: About a month ago, I went there to repair one of my bag. I asked 3 or 4 times about how long does it take to repair it. Surprisingly the SA said it takes about a week and they'll give me a call when it's done. Since I've read many posts in this forum, it makes me a little bit disbelief when she said it takes only a week. But in my mind who knows ... Then a week goes by...wait until about a month and heard nothing. I went there and asked about the progress. Then the lady with this white hair said that it hasn't done yet. Usually it takes only 4 - 6 weeks. Then I said that the SA before told me that it only takes about a week. She was surprised and called that SA. I was pissed off when she said "I never said that it'll take a week because I know that we need to send it out which make it longer than a week.etc etc....". At first I feel fine if it takes longer. And I'll have to wait then I'll have to wait. However after heard what this SA said in front of the other SA, I was like ... okay do you mean I heard it wrong?? I asked you 3 or 4 times before and you kept saying it only takes a week. Now she said it's miscommunication??