I purchased a Pochette Metis last week from a LV store inside Nordstroms. After getting home and looking at my e-receipt I noticed that the SA charged me $1650 instead of $1700. I thought, well it's a small mistake and I honestly was a little psyched that I was charged the price it was before the increase a few months ago. Too good to be true. A few days later, my Nordstrom credit card statement showed that I was charged $1700 (not $1650 like MY receipt showed). I called Nordstrom's credit card department and they investigated the discrepancy between what I paid in store and what my statement was showing. Apparently, LV voided my transaction and re-charged my card for $1700 WITHOUT my authorization. It was their mistake to charge me at the incorrect price, and it feels completely wrong for them to make that price adjustment without my consent. They told me that I would have to go to LV to discuss if they will adjust my charge since they were not able to do it.
Now, I may get some heat for not being honest about the incorrect charge to begin with. However, as a customer, if a store incorrectly prices an item and sells it at that price, they can't just decide AFTER it's been sold that they can just recharge my card without my knowledge.
I'm not sure if I should make a deal out of it and go to the store and complain about the charge w/o authorization. I like my SA and I don't want to make our relationship awkward. I don't really care as much for the $50, it's the fact that they made an additional charge to my card without my consent (and I had used a bunch of Nordies notes I was saving up - which was not reapplied when they voided and recharged). It just feels wrong that they did that!! Am I overreacting?
Now, I may get some heat for not being honest about the incorrect charge to begin with. However, as a customer, if a store incorrectly prices an item and sells it at that price, they can't just decide AFTER it's been sold that they can just recharge my card without my knowledge.
I'm not sure if I should make a deal out of it and go to the store and complain about the charge w/o authorization. I like my SA and I don't want to make our relationship awkward. I don't really care as much for the $50, it's the fact that they made an additional charge to my card without my consent (and I had used a bunch of Nordies notes I was saving up - which was not reapplied when they voided and recharged). It just feels wrong that they did that!! Am I overreacting?