My first online order was for the amethyst vernis alma bb thinking i may get the chance of getting a bag made in france since my local stores all had ones made in USA. After a few days of receiving it, i thoroughly checked it and i noticed there were two very small black dots on the leather which houses the handle hardware. It was the 5th day after delivery so i went to the flagship store and asked for an exchange. The SA said it is defective. They wouldn't take it back instore and said to send it back. I called the 1866 line and sent it back. Didn't hear back from them for more than 2 wks. I called in twice and the first time they told me it was stuck at customs ( i am in canada). Second time they told me they didn't have any updates or info so they would need to call me back which no one did. Yesterday, which is 28 days from when I signed for the fedex delivery, i received a note saying that they couldn't process my exchange indicating the item is not in 'perfectly saleable condition.' They did not send me back the LV box and care card, just dumped it in a plain box with some bubble wrap. I think the individual in Canada is not experienced enough. I just meticulously checked the whole bag and noticed 2 more of these dots. Also the black stuff that seals the side of the leather are on the patent of the purse strap. I will post pics. Obviously quality control have declined or is it just bags in the US? I am waiting for midweek for the customer service rep to call me back on what they can do. I am already prepared to file a claim with my credit card company too after seeing several old threads with the same kind of situation. Thank you for hearing me vent. Let me know if it happened to you too.