LV Boulogne - Zipper problems - Current Model

[Gee09]

Hi all,
My LV Boulogne is 11 months old, and seems to be my first bag that’s going to need to go in for repair. Today one of the zippers just got completely stuck at one end (thankfully I can use the other side to zip up to close/open it) - I had noticed lately that they probably didn’t feel as smooth but also nothing that alarmed me.

I’m based in Aus. I’m planning on heading in store in the next few days.

Would like to know if:
A) anyone has had this happen to them or heard of it happening with the new model Boulogne?
B) the chance of a zipper being fixed in Aus or if it will be sent overseas and what an average timeline to wait would be?

I’m also now worried that this might be a thing with the shape/style and how the zipper ends aren’t sewn to anything (just the metal zip end) so it effectively leaves them to be pulled in their own direction over time - which is how I think this has happened…

Ugh! First world problems hey…

 

[jill39]

Hi! Did this ever get resolved? I looked at this bag the other day, and I did notice the zippers were stiff and hard to use. Wasn’t sure if it was because of the shape of the bag, or that particular one I looked at. Did anyone else have issues with the zipper?

 

[Gee09]

Hi! Did this ever get resolved? I looked at this bag the other day, and I did notice the zippers were stiff and hard to use. Wasn’t sure if it was because of the shape of the bag, or that particular one I looked at. Did anyone else have issues with the zipper?

Hi! So sorry I didn’t see this - we were overseas upon your reply dates and I must have missed a notification. Yes it was sent off and the zipper was replaced - they said next time if it starts to feel like there is more tension, to take it straight in and hopefully they can lubricate it in advance. So far since having it fixed it’s going well!