Lush Fashions -- ?? for those who have purchased

Jane Ann

Jane Ann

Purse Princess
Oct 18, 2005
650
0
#1
Has anyone ever had to return an item?

The site says bags must be returned to ASIA within 10 days -- seems like that would cost a fortune.

I've read some good things here about this site -- I feel very nervous about ordering from a company that makes returns almost impossible if you live in the US.

I would appreciate any feedback. :idea: :smile:
 
#2
Do NOT order from them directly. Their customer service is appauling. I'm in the UK and a member of another online forum which is littered with stories of people who have had to return items because of faults and they have never received a refund. There is one lady who has a bag which broke the first time she used it and has been trying to get a response from them for 3 months now.

That said, I have a couple of Lush bags, but I have bought mine from the authorised ebay sellers. I know of 4 UK based sellers whose customer service is excellent. I'm sure there will be some US ones too. I would strongly advise you to buy from one of the ebay sellers, that way you will have some comeback. Check to see if they have a returns policy so that you can return if you are not happy with the goods.
 
#3
I bought a Sienna bag through a German ebay re-seller from them to see if I liked the style. I send it back immediately after I got it because the quality was crap, the leather smelled and felt like pleather. Just horrible. What I liked was the shape of the bag and therefor I knew that I would love the Sienna which I bought recently. The difference of the leather and quality between a real Kooba and a Lush is huge. If you want to buy got though a re-seller with a good return policy.
 
#5
Tanja, did you get a refund or a replacement bag? I ordered a Secret Compartment Bag size Large and got a size Medium. I returned it the very same day (which was very expensive). I emailed Lush Fashions about six times with information about this and there was also a letter accompanying the bag, neither of which was answered.

Lush Fashions have ignored all my correspondance and I neither got a replacement bag nor a refund!
 
#6
Returning bags to the warehouse adress in China doesn't work. 27 days after I returned the bag and ten days after I opened a dispute through PayPal (to which I had no response from Lush Fashions) the very same bag came back to me.
 
#7
I've ordered from Lush directly 3 times with no problems. I've never made a return. I'm not expecting a great quality bag when I buy from them. If I wanted high quality, I would buy the REAL thing.
 
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