I'm very happy to report that Maria has already responded to my email to her! Here is her response:
"Thank you very much for your email, feedback and more than anything, kind suggestions. Your email was wonderful to receive since you mention changes in a constructive, positive way whilst also mentioning what you loved about the bag.
As you know it’s a new bag, when we created the sample I noticed the lopsidedness and we worked on it (the first sample had the hardware placed differently) thinking it had been solved; all in all, you shouldn’t have had this problem. We are always open to feedback from customers, especially when it’s a new design and I do apologize for this.
As for the end side of the bags, this didn’t happen in the sample design and I didn’t realize this, I think it was due to the leather we first used and the one on your bag. I am also contacting another client who ordered the Luisa (not from tPF) to see if she had the same situation.
I am discussing this with my designer and after that our production team, and will come back as soon as possible with what we come up with. Of course, we would be happy to create your bag again if you are satisfied with the proposed solution.
I will come back to you!
Kindest regards,
Maria"
I'm so impressed with Ignes' customer service. What other small designers in this forum are so responsive?
I'll report back when I hear more.