Love my sales rep! I got a new bag

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Galaxygrrl

Galaxygrrl

O.G.
Nov 13, 2010
1,875
807
#1
Hi all!

Happy New Year a little late. So, I had the Western Embroidered Rouge. Looooooved it. But the hardware kept chipping and the embroidery was so fragile. I had it repaired 3 times and when I brought it in for a forth, my sales rep asked me if I would just like a different bag. I got the Steel Blue bag and she swapped my damaged tea rose bag charm out for a Rexy.

Funny how these things make you so happy.
 
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#4
I will tonight! I looooooove the new Rexy the most. I had the Jetpack Rexy, but he was too big, so I sold him on eBay. I've wanted another one. I got the small Cornflower blue one with the Mohawk.

It was really nice of her to swap the bag out. I had the cornflowerblue, but sold it on eBay and actually like the Steelblue better.
 
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#13
vivianyan said:
bag twins!
It's so funny, I got my steel blue for the same process, my western rivets rogue hardware rusted, and my SA offered me to exchange with other bags. I love the nickle hardware, that I don't have to worry about the chipping or color fading.
Click to expand...

Well, it's kind of a pain to have to switch out a favorite bag, but it's awesome to get a refresh. :)
 
#14
Galaxygrrl said:
Hi all!

Happy New Year a little late. So, I had the Western Embroidered Rouge. Looooooved it. But the hardware kept chipping and the embroidery was so fragile. I had it repaired 3 times and when I brought it in for a forth, my sales rep asked me if I would just like a different bag. I got the Steel Blue bag and she swapped my damaged tea rose bag charm out for a Rexy.

Funny how these things make you so happy.
Click to expand...
That's superb customer service! Congrats on your new beauty! [emoji7]
 
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