Love my Coach store!(kinda long

zoober_beth

zoober_beth

I believe in faeries
Jul 18, 2007
414
0
#1
Ok so I know some of you remember my story about the last regular PCE when I didn't have a coupon and the SA's at the store in Galleria were snooty but ended up giving me the discount. I bought a large Black Carly then and they gave me the discount but I left with a really bad taste in my mouth. I ended up taking the bag back because I didn't feel good about it. I took the return to a different store and ended up buying something from the bleeker line instead without the PCE discount. Then a few weeks later an older bag I had broke and was sent in for repair.

I got that bag back and the repair was fine but there was this black mark on the flap. It's suede and I tried to use the cleaning kit but it didn't come out. A lot of you gave me advice to take it back to the store. I went into my store today with the bag and they were soooo nice. They checked but that bag wasn't available anymore. It is from 2005 so that wasn't really a surprise. The SA helping me said they could send it back to JAX for repair and see if it could be cleaned and in the meantime I could pick out a bag today and get it at 40% off. I was so surprised at that. So I browsed and the bag I really wanted of course is sold out and can't be ordered.

I didn't see anything catching my eye-except for the Large black signature Carly. So I bought it-again! My SO laughed at me but I got it at such a great price and it was a way better experience than when I got it before. I am so happy! I just thought I would share because I know you all would understand how I feel.

Anyway-I am now part of the Carly club. I am also wondering what happens if they can't get the black mark off my old bag? Does anyone know will they just send it back to me or???
 
#2
Im glad you had a better experience this time! Congrats on the Carly (again!). I think I read on this site that if you took the discount they offered and got a new bag, then your old bag will not be returned to you.
 
#4
The SA told me they would send it back to me if they are able to remove the mark. I got another receipt for 'repair'. I think they will try to clean it?? Although I have no idea how you can clean suede-anyway I was just wondering if anyone knows what will happen if they can't remove the mark.
 
#5
worrelsj said:
Did you go to MOA????
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I did make it to MOA today and I stopped in the store- but since I didn't know your real name or what you looked like I didn't know how to 'spot' you. LOL I thought it might be kinda funny to ask around to the SA's if they belonged to TPF. I didn't buy anything in there it was busy and the people were getting to me. I took my bag back and bought my Carly at Southdale. That's where I ususally go, and that is the store that originally sent the old bag in for repair so I thought it would be best to take it back there.
 
#6
zoober_beth said:
The SA told me they would send it back to me if they are able to remove the mark. I got another receipt for 'repair'. I think they will try to clean it?? Although I have no idea how you can clean suede-anyway I was just wondering if anyone knows what will happen if they can't remove the mark.
Click to expand...

I think if they can't repair it, they will offer you a credit or offer to send the bag back to you as-is.
 
#7
No big deal, I actually didn't end up working tonight because I live in Wisconsin, they called me and told me to stay home. I do love the girls at southdale too. They are so helpful and very nice. I was there in september and was in there for a hour and only bought sunglasses, yet they were so nice! The MOA store is so busy, it's hard to handle it sometimes. I do love my co-workers there, too. :yes: Great place to work.
 
#8
worrelsj said:
No big deal, I actually didn't end up working tonight because I live in Wisconsin, they called me and told me to stay home. I do love the girls at southdale too. They are so helpful and very nice. I was there in september and was in there for a hour and only bought sunglasses, yet they were so nice! The MOA store is so busy, it's hard to handle it sometimes. I do love my co-workers there, too. :yes: Great place to work.
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I am glad you got to stay home. I live about 20 mins away normally from the mall but it took me a hour to get there.:Push: I am a hard core shopper! LOL The roads were not good. And I am glad I didn't start asking around for you then....could have been a little embarassing. :shame:
 
#9
Were you all getting snow today too? We've gotten a ton! ICK! Anyway, congrats on your new Carly! That's cool that you got it back and now have a good experience connected with it! I hope your bag can be repaired too!
 
#11
If they can't fix your bag, they offer you either: your bag back, or a credit for the price of the bag to use on new stuff. :smile: Can't have both! Yikes!

It has nothing to do with the 40% off you got today :smile:
 
#15
candace117 said:
If they can't fix your bag, they offer you either: your bag back, or a credit for the price of the bag to use on new stuff. :smile: Can't have both! Yikes!

It has nothing to do with the 40% off you got today :smile:
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wow! that's awesome. I really love my old bag but am starting to dream about what I would use the credit towards if it can't be cleaned. :graucho:
 
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