I will never purchase a Gucci product again. After 6 months of use, the canvas on my gf's $1500 handbag has shown significant breakdown. We brought the bag to the Gucci boutique I purchased it, and they said there's nothing they can do. "The canvas bags are prone to wear and breakdown, and the breakdown of the bag after 6 months is considered NORMAL WEAR."
I asked them to produce a warranty, but the sales rep told us that the 1 year warranty is applies only to hardware, and does not cover the canvas.
It's absolutely embarrassing to have a $1500 handbag succumb to wear after 6 months of use. I walked out of the Gucci boutique, 5 doors down to the Louis Vuitton boutique and purchased a Sistina GM. The sales rep at LV guaranteed that if that were to happen within 6 months of their bag, they will replace it with a brand new bag. Gucci will never get my money again.