Has anyone had luck getting store credit from Louis Vuitton if they can't repair your bag? Sent in a 2010 Limited Edition Psyche Volupte to Paris because the exterior fabric part felt strangely sticky - Repair team in Paris said because it was a L.E. and so old they were unable to repair it. (they're saying the stickiness is caused by alcohol content which could come from perfume, hand sanitizer, lotion, etc. I'm thinking it might be perfume because I'm careful not to touch the bag with anything on my hands but I HAVE walked through department stores where people are trying on perfume and I could picture a situation where some of it got misted on my bag" Did not offer me anything other than a "sorry" but I asked them to chat with corporate about store credit if they are unable to do any repairs. Has anyone had luck in a similar situation? If the SA comes back saying they still can't issue store credit, would you recommend escalating it to the store manager or is this a lost cause?
Louis Vuitton unable to do repairs. How to get store credit?
- Thread starter mishelkim
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I know it stinks that your bag is in this condition and not repairable but it doesn’t seem reasonable to ask LV for store credit when it’s not a defect and would be something that happened to the bag under your care.
Store credit for a 14-year old bag that you damaged?
Good grief I hope they don’t give in.
Good grief I hope they don’t give in.
Why would they issue store credit? Why would you ask for it? I honestly don’t understand.
I’m not sure that LV ever had a blanket, lifetime guarantee like this (similar to LLBean), but
Even if it did, the damage that was done is not manufacture defect.
By the way, I don’t have the greatest experience with LV repair either.
LV was unable to help me with a raincoat/mackintosh whose pocket came undone.
And, i was willing to pay for the repair and I took it in the season after purchase (same year)
Since they couldn’t even refer me to a third party professional to handle the repair,
I simply stopped buying LV.
ETA: many boutiques are reticent when it comes to repair or replacement bc some bags are eBay finds and
Not brought in by the original owner. While that may not be the case here, it’s pretty clear that LV was not at fault.
LV may also simply not have the materials to repair a limited edition 14 years afterwards. Kind of like
A statute of limitations / past warranty period. . .
I’m not sure that LV ever had a blanket, lifetime guarantee like this (similar to LLBean), but
Even if it did, the damage that was done is not manufacture defect.
By the way, I don’t have the greatest experience with LV repair either.
LV was unable to help me with a raincoat/mackintosh whose pocket came undone.
And, i was willing to pay for the repair and I took it in the season after purchase (same year)
Since they couldn’t even refer me to a third party professional to handle the repair,
I simply stopped buying LV.
ETA: many boutiques are reticent when it comes to repair or replacement bc some bags are eBay finds and
Not brought in by the original owner. While that may not be the case here, it’s pretty clear that LV was not at fault.
LV may also simply not have the materials to repair a limited edition 14 years afterwards. Kind of like
A statute of limitations / past warranty period. . .
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