I don't think it's too big, but it does look like it's not filled in completely. Or is that just the lighting?
Yes. Always inspect carefully at the store.So they admitted they made a (messy) mistake in not writing down the right size and offered me a new one which I picked up. Unfortunately I just unboxed it and found out the monogram on the back is uneven and just texted the SM and SA again...
Am I overreacting or is their quality really getting worse?
Yes, I think their quality is getting worse. That said, I think the issue you're referring to is not obvious. Nothing is completely perfect. I surely know it's really hard to overlook something in the beginning because it's brand new. But after a while you'll probably forget about the little imperfection. Even if you don't forget about it, chances are you'll care less since other things will happen to the item in day to day use.So they admitted they made a (messy) mistake in not writing down the right size and offered me a new one which I picked up. Unfortunately I just unboxed it and found out the monogram on the back is uneven and just texted the SM and SA again...
Am I overreacting or is their quality really getting worse?
Yes, I think their quality is getting worse. That said, I think the issue you're referring to is not obvious. Nothing is completely perfect. I surely know it's really hard to overlook something in the beginning because it's brand new. But after a while you'll probably forget about the little imperfection. Even if you don't forget about it, chances are you'll care less since other things will happen to the item in day to day use.
And yes, the golden rule to inspect at the store first. Does anyone else think it's sad this is the norm now? I don't like the added pressure of having to find "a good one" at the store. It's kind of embarrassing to be honest, nitpicking over each identical item to find "a good one". It's just so sad that we have to do that. Ugh!! Makes me mad.
So they admitted they made a (messy) mistake in not writing down the right size and offered me a new one which I picked up. Unfortunately I just unboxed it and found out the monogram on the back is uneven and just texted the SM and SA again...
Am I overreacting or is their quality really getting worse?
They filled in the wrong size as it was one size bigger compared to my old wallet. But because I showed my wallet as an example I didn't check the size they filled in and signed