Hello, first excuse my english ..its my second language so it's a little wonky
So, I finally bought the louis vuitton victorine wallet. But of course glazing was horrible, so I decided to return and get another one.( it's always unavailable that's why i cant exchange )
So i shipped it June 11th and they received June 15th. I called them on th 17th to ask about my refund. They said they recieved the item but it will take 14 business days to refund.I know with things going on it will take sometime. So I waited called the 20th.
The CA online said the note on the ticket " recieved empty box" . I freaked out and asked , how, is it tampered? He cant tell me anymore information about it. And said I have to wait 14 days to open an investigation. I just cant believe it because I've been returning, exchanging before with no problems. I cant get sleep cause I feel like I got betrayed , those thieves!! I was thinking the ups store stole it cause they know me , I also send them my fashionphile sales etc..so I did some investigation my self. I brought an empty box , reciept, a leather wallet ( coach , estimated size of victorine.)
I went to the different ups store . I asked them to weigh.( same box that lv use, when I bought the key pouch)
Empty box with reciept= .30lbs
Box , with the coach wallet and the orange box and reciept. .75lbs
In my ups reciept it was .90lbs
Can you advice me on what to do? This never happened to me before
So, I finally bought the louis vuitton victorine wallet. But of course glazing was horrible, so I decided to return and get another one.( it's always unavailable that's why i cant exchange )
So i shipped it June 11th and they received June 15th. I called them on th 17th to ask about my refund. They said they recieved the item but it will take 14 business days to refund.I know with things going on it will take sometime. So I waited called the 20th.
The CA online said the note on the ticket " recieved empty box" . I freaked out and asked , how, is it tampered? He cant tell me anymore information about it. And said I have to wait 14 days to open an investigation. I just cant believe it because I've been returning, exchanging before with no problems. I cant get sleep cause I feel like I got betrayed , those thieves!! I was thinking the ups store stole it cause they know me , I also send them my fashionphile sales etc..so I did some investigation my self. I brought an empty box , reciept, a leather wallet ( coach , estimated size of victorine.)
I went to the different ups store . I asked them to weigh.( same box that lv use, when I bought the key pouch)
Empty box with reciept= .30lbs
Box , with the coach wallet and the orange box and reciept. .75lbs
In my ups reciept it was .90lbs
Can you advice me on what to do? This never happened to me before