Be sure to pack it well inside a bigger box than the bag fit with lots of padding. Make sure you wrap it few times including a plastic bubble wrap. Do not include dust bag or the strap or lock and key. Just the bag. Unless strap needs repair too. Sometimes they send you a new strap and definitely they send a new dust bag. The quality of repair dust bag is better than it came with brand new. Include the copy of the repair order inside. I would also include a sheet of paper with your name, address, email and phone number. Mail it with tracking and I would add insurance. They send you invoice with link to payment after repair done and before they send it back (if payment required)
I have send several bags to repair with LV and every single time had the greatest experience and my bags have come back brand new. LV totally stands by their product. Good Luck! Hope this helps.....
