thanks everyone, I'm just soo sick over this, uuh have a headache. Well I calmed down a little. It wasn't just a particalar SA it was the whole experience. Oh get this, my bank called me back to get a number for the manager, SHe gave them a FAX number. It wasn't until I gave the bank the store number that they was able to reach her. My bank rep said she called 4 times. Well good luck Jill. I won't stay away from this subforum, but I think I'm going to lay off LV for a little while. I'm still waiting on a Musette Salsa. That's from Ebay though. I'll keep you guys posted. Hey Jill if they don't give us our refunds me and you will go up to Short HIlls Hubby's being very supportive to, he hates seeing me soo upset. He's actually starting to come around to the whole purse, thing, we were even looking at Coach's at the BX together. It was so cute