Louis Vuitton boutique customer service and their lack of organization.

viacarolina2394

LV & Bal Obsessed
Aug 6, 2012
1,020
2
Tallahassee, FL
Sorry guys but I need to vent....

Last Monday I called LV in Dadeland Mall Miami to have an Azur Noe transferred from Design District (Downtown Miami). They said it was IN TRANSIT and would be in the Dadeland store on Wednesday (yesterday), when I called this monday. Today I call to confirm it is there as I arrive to Miami at 930 am tomorrow and was planning on going STRAIGHT to LV to purchase this piece. Now they are saying they have no record of a transfer, the piece is not in Dadeland Mall, nor is it in the design district. How can I call 2 times prior and be updated saying that is on the way and arriving, and now all of a sudden its gone?! I was told it was going to be held for me to purchase Friday. I am SO upset... My 500$ plane ticket to Miami is not in the gutter because I wanted to fly over there in order to try to bag on and wanted to avoid the 10 hour car ride. Now it's going to ruin my trip to Miami all together because I won't be able to see the bag I've been so interested in seeing. I'm so upset with LV customer service at this point and there stores lack of communication and record keeping. They should have a book of some sort to track transfers, instead it's not even TRACKABLE! WTH! I'm so upset!!!!!! :censor::censor::censor::rant::rant::rant::mad::mad:
 

Jsully423

Member
Jan 2, 2013
816
0
USA
So sorry. Make the most of your trip, though! You can still browse LV and who knows maybe another bag will catch your eye
 

thereovl

Member
Dec 16, 2012
172
0
Call the Boca store. If they have it, have them reserve it for you. It's only 30-45 mins away.
 

LVlvoe_bug

Member
Jul 14, 2012
26,442
5,179
Midwest
I'm sorry that happened to you...I didn't know stores did transfers...Can you do a charge send from a different store?
 

tatata82

Member
Dec 17, 2012
742
9
sorry this happened to you. from the sound of it, they might of sold it to another person. i highly doubt the bag grew legs and walked away.
 

Calvin7592

Member
May 19, 2012
1,858
4
Could you try on a mono noe to see if you like the style and then order the azur? I'm sorry :sad:
 

viacarolina2394

LV & Bal Obsessed
Aug 6, 2012
1,020
2
Tallahassee, FL
Update guys!

I'll have to drive to Aventura Mall (about 45 min away from my miami home) and they do have 1 in stock... let's pray nobody takes it by 1 pm tomorrow lol
 

clu13

Shoe and Bag Addict
O.G.
Oct 12, 2008
11,797
1,614
Charlotte, NC
viacarolina2394 said:
Update guys!

I'll have to drive to Aventura Mall (about 45 min away from my miami home) and they do have 1 in stock... let's pray nobody takes it by 1 pm tomorrow lol
Well, on a positive note, you get to see one of the mostly anticipated new maisons! Its supposed to be outrageous! Please give a full report. DH and I have a VIC experience scheduled when we are there for our cruise in march. I can't wait to see that made to order shoe area. It kills me that it is just for men! I am sure you will have a wonderful time. Can't wait to see your reveal!