I took my reissue to the Yorkdale store (in Toronto) and was told that some repairs can be done locally. In my case, because I needed the lock replaced and some stitches re-done, the bag was sent to France. It took exactly 5 weeks to complete and the cost was $123 CAN.
The manager did mention that for simple fixes (ie. a few loose stitches), they contract the work to local repair shops and the bag can be returned in less than 2 weeks.
The manager did mention that for simple fixes (ie. a few loose stitches), they contract the work to local repair shops and the bag can be returned in less than 2 weeks.