Nataly at Treesje finally responded yesterday. She told me it depends on the thickness of leather and since Jovi is made with thinner leather, maybe that is why the studs are not as tight as my other bags. Suggestion? She told me to take my Jovi to a local cobbler to have them tighten the studs for me.
I should have ordered the Soleil instead of the Jovi, this bag is such a disappointment. I will try to take pictures to let you see how "loose" the studs are.
Yikes, that's not really the best response... :s I did get a similar type of response with regards to my Magnolia (which had a problem with the sealant on the underside of the braided handle splitting really soon after I started using it), i.e. the response to try getting it fixed by a local cobbler/repair place. I think this is an area where they definitely need to improve... They seem willing enough to sort out repairs for bags in the US, from what has been posted here in the past, but it's disconcerting that they tend to respond this way for international cases.
Any idea if the Chrome leather is really all that thin, though? The Grey leather on my Jovi does feel thinner than those in my other Treesjes, but that doesn't seem to have affected the studs on mine, as I've previously mentioned. (Close to 4 hours in a mosh pit later -- during which I was also occasionally gripping/shielding the bag by the studs too, BTW -- and the studs still seem fairly secure too. If you pry at them a bit, you could get the edges of the studs to lift a little, but they still don't spin or turn, at least on mine.)
If it's specific to the Chrome leather, that's not good to hear that this could (in essence) easily occur on other studded Chrome bags too. OTOH, if it's specific to your Jovi, e.g. you unfortunately wound up with a dud, that's even worse that this is their response. Sorry that you're experiencing this with your Jovi,
tejava...
FWIW, though, there have also been a few mentions of Soleils having sticky zipper issues, and that has occurred with at least three or so Soleils belonging to tPFers (including my Soleil), so the Soleil might've had some issues of its own too.