Update: My SA texted me to bring the bag in again. She is not in store today but anyway I could bring it in, she informed the team and management. So I drove again to the store this morning as it is my office free day today.
You know what?? They dont accept my complaint! They say its my fault as I didnt immediately complain on Saturday when I picked it up. This is two days ago! Hell what?!
The manager was super arrogant, my proof pics from before they didnt want to see, because anyone could have made these pics and they could be fake….
Topping of all was, as the bag is from 2018, its an „already older“ bag and this could be wear and tear. So four years is an old item for them! I absolutely baby my bags and I rotate them constantly so none of them gets abuse…
My option now is to live with it or to order a new strap which costs me 200 Euro. To renew the leather sides on the bag itself would cost another 200 Euro….
They want to discuss my case tomorrow when my SA is back and then I get the final call about the result! I think depending on how this turnes out, LV keeps me as a client or loses me for all time….
You know what?? They dont accept my complaint! They say its my fault as I didnt immediately complain on Saturday when I picked it up. This is two days ago! Hell what?!
The manager was super arrogant, my proof pics from before they didnt want to see, because anyone could have made these pics and they could be fake….
Topping of all was, as the bag is from 2018, its an „already older“ bag and this could be wear and tear. So four years is an old item for them! I absolutely baby my bags and I rotate them constantly so none of them gets abuse…
My option now is to live with it or to order a new strap which costs me 200 Euro. To renew the leather sides on the bag itself would cost another 200 Euro….
They want to discuss my case tomorrow when my SA is back and then I get the final call about the result! I think depending on how this turnes out, LV keeps me as a client or loses me for all time….