I was in Selfridges LV on Friday around 4.30pm and the service was so crap. i wasnt dressed up (i was in jeans, uggs and a juicy top) so maybe thats why but i was ignored for AGES. I was really contemplating walking out and going down to the new bond street store. and everytime an SA became free, the security guards would grab them and take them over to a customer who (i overheard them saying this) was a 'big spender'. The guards could see I was waiting and waiting but just kept staring at me and talking to eachother. anyway, I finally get a SA to help me. i told him the things i wanted to look at and he goes off to get them and then the next minute i know, he is over the otherside helping out an old japenese guy. I looked over at the SA and frowned as if to say whats going on, and he just shrugs at me and turns away!!
So i wait a bit more and somebody else is willing to help me and 2 minutes into it, some guy turns up and signals to the SA. He obviously is a returning customer. The SA is mouthing to the customer that he will be quick! I was trying on all the pochettes to see which one i preferred and the SA is tapping his foot and making faces at the regular customer! I was getting so pissed and felt like dumping the bags on the counter and walking out but i really needed a pochette for the weekend and had to get home earlyish too. I ended up saying the SA 'would you prefer to go and serve the other customer? you look like you want to go'. and then he is all like no its fine, take your time. He was such an arsehole. and then he couldnt find my name on the computer straightaway and starts telling me that i have never bought louis vuitton before. It was such a crap experience. I will never go to that store again. what a nasty greedy bunch of SAs.
Sorry for the rant but it really pissed me off. no, im not rich and cant buy up the shop but the fact i am buying something should warrant me a little bit of respect at least.
I ended up getting the plain monogram one btw.
thanks for listening anyways xxx
So i wait a bit more and somebody else is willing to help me and 2 minutes into it, some guy turns up and signals to the SA. He obviously is a returning customer. The SA is mouthing to the customer that he will be quick! I was trying on all the pochettes to see which one i preferred and the SA is tapping his foot and making faces at the regular customer! I was getting so pissed and felt like dumping the bags on the counter and walking out but i really needed a pochette for the weekend and had to get home earlyish too. I ended up saying the SA 'would you prefer to go and serve the other customer? you look like you want to go'. and then he is all like no its fine, take your time. He was such an arsehole. and then he couldnt find my name on the computer straightaway and starts telling me that i have never bought louis vuitton before. It was such a crap experience. I will never go to that store again. what a nasty greedy bunch of SAs.
Sorry for the rant but it really pissed me off. no, im not rich and cant buy up the shop but the fact i am buying something should warrant me a little bit of respect at least.
I ended up getting the plain monogram one btw.
thanks for listening anyways xxx