It's a long thread....
MODs - I hope it's OK to start a new thread. I didn't want to steal Stillsearching's thread and it's not exactly a quality issue with RM.
Exactly 1 month ago, on March 6, I emailed Sarah ([email protected]):
Hi Sarah,
I recently bought a MAM through an authorized retailer but returned it for
another bag because one of the studs had problems. Not sure if that
qualifies me to receive a 'pick me up' neon pouch.
Thanks,
(Me)
A few days later, on March 10, I received an email from Sarah:
Hello (Me),
Thanks for your email, you will for sure receive a free neon Minkette
pouch as a pick-me-up from Rebecca. Your pouch will be picked from a
surprise grab-bag of fluorescent orange, yellow, pink, and smooth black
patent, sure to become your new favorite! I will be shipping all 150 at
once so Im sure no one gets left out.
Can you please provide your shipping address?
Thanks!
Sarah J. Apodaca
Customer Care Manager
[email protected]
212.677.7829
I wrote Sarah back on the same day providing her with my address. Of course, I didn't receive anything, and I almost forgot about it until I saw the thread http://forum.purseblog.com/rebecca-minkoff/thank-you-to-rebecca-all-lovely-ladies-rm-440651.html by stillsearching.
So I wrote Sarah asking if she had sent mine yet, no response. Then I thought, they only have a handful of people at the office(I was assuming), and maybe they're just too busy to reply to all the emails or maybe they haven't even gotten to my email yet, I also remember reading somewhere on the forum that it might be better to just call whenever we had a question/issue. So I called and asked for Sarah. Whoever answered my call said that Sarah's not available and asked me why I was calling her. I told her I was trying to get an update on the pouch, but before I could even finish my sentence, she cut me off and told me to just give her my name and number and Sarah would call me back the same day - the girl sounded rather irritated. So I left my information, and that was a week ago.
At this point, one month later, this is what I have come to realize:
MODs - I hope it's OK to start a new thread. I didn't want to steal Stillsearching's thread and it's not exactly a quality issue with RM.
Exactly 1 month ago, on March 6, I emailed Sarah ([email protected]):
Hi Sarah,
I recently bought a MAM through an authorized retailer but returned it for
another bag because one of the studs had problems. Not sure if that
qualifies me to receive a 'pick me up' neon pouch.
Thanks,
(Me)
A few days later, on March 10, I received an email from Sarah:
Hello (Me),
Thanks for your email, you will for sure receive a free neon Minkette
pouch as a pick-me-up from Rebecca. Your pouch will be picked from a
surprise grab-bag of fluorescent orange, yellow, pink, and smooth black
patent, sure to become your new favorite! I will be shipping all 150 at
once so Im sure no one gets left out.
Can you please provide your shipping address?
Thanks!
Sarah J. Apodaca
Customer Care Manager
[email protected]
212.677.7829
I wrote Sarah back on the same day providing her with my address. Of course, I didn't receive anything, and I almost forgot about it until I saw the thread http://forum.purseblog.com/rebecca-minkoff/thank-you-to-rebecca-all-lovely-ladies-rm-440651.html by stillsearching.
So I wrote Sarah asking if she had sent mine yet, no response. Then I thought, they only have a handful of people at the office(I was assuming), and maybe they're just too busy to reply to all the emails or maybe they haven't even gotten to my email yet, I also remember reading somewhere on the forum that it might be better to just call whenever we had a question/issue. So I called and asked for Sarah. Whoever answered my call said that Sarah's not available and asked me why I was calling her. I told her I was trying to get an update on the pouch, but before I could even finish my sentence, she cut me off and told me to just give her my name and number and Sarah would call me back the same day - the girl sounded rather irritated. So I left my information, and that was a week ago.
At this point, one month later, this is what I have come to realize:
- There's no such thing as customer service from RM - I've read plenty of good and bad and the ugly on this helpful forum - but now, I can finally see for myself what it's like. I'm just not good enough for them
- A free pouch would have been nice - but I can certainly live without one - I thought to myself that maybe they overpromised on their freebie and decided to just cut some people off - but wouldn't it be nice to just let me know? I'm a reasonable person and I would certainly understand, it's just that I'd rather not be told I'd be getting one and then pushed aside so to speak and ignored
- I thought about contacting RM expressing my disappointment, but then again what's the point? So here I am telling you ladies my story, just my personal experience dealing with RM.
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