Sorry to hear that, but I also think that at beginning you did not be carefull enough as a buyer need to do when online shopping to protect yourself from bad purchase.
I usually and still think transaction on Lollipuff is really much safer on other website like eBay since Lollipuff waranty for you about item authenticity. Other thing the buyer should do to protect theirself is getting to know as much as possible about the seller and item. You can see feedback about seller, easily check for what they sold, ask seller as much as possible about the item condition. Therefore I would pass all kinds of listing if I see seller used old photos of previous auctions as photos for detail descriptions of item condition because a honest seller never do that.
If I see negative feedback about seller not honest ot something like that , I may forget that listing but if I really feel love with that item I may would try to check that listing to see that feedback is reasonable or not, or even I could ask seller directly about what happen about that listing to check what really happened and how they solve that trouble etc.
Some seller do not show detail of item issue, some only describe by common words, I would ask for detail photos etc..
To say more about Lollipuff, not only guarranty about item authenticity, As what i can see, Lollipuff usually do quickly to support to help buyer as much as possible, much better on other websites ... telling Lolliuff "just cares about their commission (charge-back means they will have to return money to seller as well)" is not so fair for them as my own experiences. To help buyer when their shipping address has something wrong, Lollipuff agree to refund so the buyer can resend payment with correct address if the item has not been shipped yet etc..The problem is after get refund the buyer may change their mind, do not want item anymore and cancel that purchase, Lollipuff will loose chance of getting that 9% of transaction value, but they still willing to help buyer
just dealling with snad complain is not easy at al for them... nothing is perfect, as a buyer I would take all kinds of possible advantage to get a smooth transaction.
I agree and as I shop online I do a lot of research. That's the reason I even found Lollipuff 2 years ago- through research, they don't even advertise.The seller was making their first sale, had no feedback, didn't mention sale would be final or "as is", was communicating, even provided additional pictures when asked, all looked ok but later I saw whole listing even with additional pictures provided for condition, was copied from different listing he bought it from and used for over a year. Bag came with more obvious damages, tears, tries of home repairs, weird smell.
As I said before I vouched for Lollipuff on this forum before, in my blog and among friends because i believe in their authenticity claim but that's not enough for me.
Yes, the only help I got from them was if payment didn't go through because someone doesn't have confirmed paypal address or person wants to change their shipping address and they need to reset payment button, but than again - it's something in their own business to collect the payment and make sure transaction goes, not really a perk for seller or buyer- just a transaction.
I'm just disappointed that I wasn't helped. I sent lollipuff email with question and ask for advice in this situation and was ignored and finally banned and banded in very tricky way- they changed location on my account from USA to Russian Federation and put a note that this location can't use their web. All my transactions were in USA where I live so I sent them email worried someone might have hacked to my account or something-I got ignored. I wrote on their blog asking what's up with my account and finally got reply that I'm band because of the charge-back. Of course there's no 100% safe platform there for sellers or buyers, but service can make you feel as a valuable customer and gives you impression they do something or send their sympathies, but that's simply not the case here- don't you think? I'm sure if you got item that was different than described, and seller wouldn't want to accept it knowing that it is difficult to resell it, you would also expect some support from a service and seek all means to get your money back and wouldn't be concerned about lollipuff loosing their commission. Would you later be outraged, that because of fighting for your rights, you got banned?
Also, my post is not a revenge note. I'm simply reporting my experience with that company and way I was treated. If you don't plan to return anything you buy this is a great place to buy authentic items, I still believe in that. It's not a big deal to be banned from small service like that, one can possibly create different account, have it shipped different address ect, but why would I do that after being treated like that? After being manipulated into thinking that someone hacked into my account and used it. After being ignored in time of need and after being told I'm banded because of one chargeback- the only time I wanted to return item. To me, it's only matter of way service is conducted and the principle, that's all I'm describing.
