[Loeffler Randall] Struggle opening Rider bag lock

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  1. I just received a Loeffler Randall Mini Rider bag from Shopbop, which is just lovely, but I have yet been able to actually open the bag. To open the lock (in theory), you're supposed to squeeze the two circular knobs together to release the the lock. However, it's just not working for me.

    I have a Philip Lim Pashli bag that locks the same way, so it's not a lock style I'm unfamiliar with.

    Has anyone else experienced difficulty with the LR Rider bag lock? Any other advice here?
  2. I would return it as a defect tbh or get an exchange. Good luck!