So I listed an item, the buyer bought, then I realized a mistake before payment and before sending it out. This is the first time I made a listing error ever. They no longer wanted the item, that's of course totally understandable since it was my own error 100%, so they naturally didn't pay. Super nice buyer by the way.
So this was a month ago, all of a sudden, I get notice that a dispute has started against them for not paying. What?!?! I never initiated this. Let me explain how much I HATE the automatic option. I had turned it on a while back, and it didn't work! I assume because later I saw it defaulted to 30 days. No way am I waiting 30 days for payment from anyone. I went in and set it to 4 days. Still did not work for me when a buyer did not pay, so I turned it off completely to not have to deal with not knowing what it will do. Apparently I now find out that because it was turned on a month ago (at the default 30 day setting I thought I updated), this is why the unpaid buyer email got generated, the item sold at that time and apparently when you change it, it does not change for previous items.
So now my question is this. Do I close the case and then indicate I want it canceled so there is no strike against them and I don't have to pay the fees? Or do I mark they paid and pay the fees? Which looks better for the BUYER? In either case I would tell them what's going on, they already have one email about it. I worry that a cancelled transaction doesn’t look so good even *without* the strike, but if I say they paid, then it looks like they took forever to pay? I don't care about my fees at all, what is best for the buyer? I am frustrated this even went to the resolution center in the first place, when we don't have an issue with each other in the first place.
So this was a month ago, all of a sudden, I get notice that a dispute has started against them for not paying. What?!?! I never initiated this. Let me explain how much I HATE the automatic option. I had turned it on a while back, and it didn't work! I assume because later I saw it defaulted to 30 days. No way am I waiting 30 days for payment from anyone. I went in and set it to 4 days. Still did not work for me when a buyer did not pay, so I turned it off completely to not have to deal with not knowing what it will do. Apparently I now find out that because it was turned on a month ago (at the default 30 day setting I thought I updated), this is why the unpaid buyer email got generated, the item sold at that time and apparently when you change it, it does not change for previous items.
So now my question is this. Do I close the case and then indicate I want it canceled so there is no strike against them and I don't have to pay the fees? Or do I mark they paid and pay the fees? Which looks better for the BUYER? In either case I would tell them what's going on, they already have one email about it. I worry that a cancelled transaction doesn’t look so good even *without* the strike, but if I say they paid, then it looks like they took forever to pay? I don't care about my fees at all, what is best for the buyer? I am frustrated this even went to the resolution center in the first place, when we don't have an issue with each other in the first place.
