All i can say is WOW! I was going to wait to post until i got home from school later, but I cant even wait to tell you guys how happy i am! I have an angie speedy from LP that came with a faulty dye job and stupidly I didnt take a close look @ it until months after I recieved it (as im sure many of you have done I buy so many bags some dont get taken from their dustbags for months after I buy them!). SO by this time the packing slips are gone, the receipts are gone, everything! BUT I look and almost cried because my new bag had uneven dye on it and as much as i tried to make myself look past that, i couldnt I thought for sure I was just S#$( out of luck because I waited so long but I thought, eh long shot i will try calling Linea Pelle.!!!! Here is where the story gets good! SO i called and spoke with a WONDERFUL woman named Mika (pronounced like Me-KA) who not only was wonderful to chat with (i admit it-im a chatter ) BUt she was amazingly helpful said NO PROBLEM! I will send you our returns form and you can either fill out the exchange section , or you will just have store credit in the amount of the bags purchase price WOW!!! all i can say is WOW THAT IS WHAT I CALL CUSTOMER SERVICE!!!! A company that actually prides themselves on happy customers, and fault free merchandise. Even all this time later after my lazy butt didnt check out the bag when it first arrived, STILL i can count on Linea Pelle to stand behind their merchandise and care for the customer. I am one happy lady I can barely put it into words because I am so impressed. With all the smaller companys out there that many of us have tried to love, but have turned on because of the total lack of customer care, service and appreciate my applause goes out to Linea Pelle for putting us purse lovers first! SO NOW LADIES AS YOU SEE THERE IS A POLL WHICH BAG DOES BESSIE GET WITH HER STORE CREDIT the LC tote (VOTE BY COLOR AS WELL ) The Piper WEEKENDER! (large!) (VOTE BY COLOR AS WELL!) -->i didnt put black in the poll because i already have a botkier sasha duffle and gryson olivia in black and those are both large bags too! SO i close on a big giant HIP HIP HORRAY FOR LINEA PELLE CUSTOMER SATISFACTION! There will be many a linea pelle bags in my future!