What is the worst thing you have seen happen to a Hermes bag...or heard about what happened...and could it be fixed? 2 stories for me....well 3. 1. a lady at the boutique just got her orange birkin and that same day...her kid took a black crayon and marked up the back. She decided to wait a bit to send it in..so I don't know if it could or can be fixed. 2. my SA told me a lady tripped on her birkin and her heel cut thru the front panel. I was told they sent it to Paris and that panel was replaced. 3. I feel down the stairs with my raisin birkin...the corners got all scraped up....but it was send it and came back perfect. anyone?