You guys will not believe is, but at least I know you will share in the horror! The other people I've told do NOT understand why, 2 weeks later, I'm still horrified when I think about it! About 8 years ago, I worked retail in a dept store. One Christmas I bought both my parents Coach wallets. Nothing fancy, just simple leather wallets (this was really before EVEN signature was a big deal). The previous Mothers Day I had also bought my mom, with my discount, the plain black Legacy Zip, with the fabulous thick, soft leather & the strap that was so long that the bag hit around her hip. So anyway, I thought a black leather wallet would be a nice addition to the bag. She loved it (they both did, really) & carried it nonstop. She traded out the bag with her sig. duffle that I bought when sig became the big thing, but the wallet remained. I hadn't paid much attention to it until 2 weeks ago, she pulls her wallet out of her bag at dinner & I notice its a Tommy Hilfiger. I'm like, ok, where's your wallet? She tells me that the lining in the coin purse ripped. I say, well I'm sure they'll fix it if you send it back or give you a credit or something. Coach stands behind their stuff. That afternoon I just happened to be at the mall (imagine that?) so I stopped by Coach. They said, yes they can send it in & if the whoever can't make the lining up to standard, they will more than likely give my mother some type of credit towards a new one. Just as I thought! I pull out my cell, call her & tell her I have great news. I tell her what they will do & she starts bawling. I'm like, 'huh?' She tells me that when the lining ripped she THREW THE WALLET AWAY!!!!!!!!!!!!! Like, IN THE TRASH!!!!!!!!!!!I'm so stunned I nearly dropped my phone! She says she never dreamed that they would fix it, so she just got rid of it !! I nearly had a stroke!!! Whats done is done, but when I think about that fabulous, classic checkbook wallet that cost me nearly $200 8 years ago AS A GIFT, being thrown out with the trash, I simply cannot believe it!!! This is the same person who kept every picture I ever drew!!! Anyway, just typing it is painful, but I just thought I'd share. Needless to say, when I was in Coach this afternoon trying to find a replacement (I'm such a good daughter LOL!) both of the SAs that I told nearly fainted!