that's what i'm afraid of. ush: i'm sick of merch credits (having to drive there and back to take it in, plus there and back to buy something new)...it's ridiculous. and coach already screwed me over once. ugh...I do the same thing! The sunlight will lighten up leather. So.... if you happen to have a bag that's getting too dark . . . .
kallison doesn't want to "send in another bag" you've already had a bad experience. Unless they can replace the strap, Coach will probaby just cough up some more "credits" .