With the Marais that I picked up back about 3 years ago...a peculiar thing happened. As I always like to choose from 2-3 bags of the same style to make sure that everything is right (some do look better than others to me)....a lady behind me told her SA if it was new....the SA smiled and nodded and the lady nodded. Like some sweet secret they were sharing. So....I asked for a new bag as soon as I saw my SA come back. She said that those 3 ones were all that they had. From then on, I do ask for brand new bags...like my Alma. It had plastic coverings...my chelsea too...it took them awhile to take it out of the cardboard box thing and took the cardboard thing inside too..and she took it back to freshin it up.... Does that mean my other bags could have been, handled...displayed....or even.... exchanged?