I have a Kristen round satchel I have used a few times since purchasing her in late June, and yesterday I almost threw it at the wall! The hardware (larger oval ring) that connects the handle to the bag does not move freely. It is secured to the bag so tightly that I have to physically move each one by hand when I want to use the handles. The bag just looks sloppy sometimes if the hardware doesn't move. I was wondering if the hardwear is suppose to be secured to the bag so tightly. I have the domed satchel and the handles flop perfectly, and the hardwear is not secured to the bag as tightly. I would appreciate any insight. I'm at the point that I don't even want to use this bag anymore. Thanks!