I sincerely would love your opinions on my situation...
I have mentioned in a couple posts that I recently bought two Kooba's-- the Jacinda in lavendar and the Lola in hot pink. I bought from Neiman's. I don't live near a Neiman's, so I did a charge send. The first Lola I received looked scuffed and ugly, so I requested a second. The second was even worse, and it's going back too.
I originally asked for the Jacinda in lavendar, but then exchanged it via charge send for the patent black becuase I didn't like the lavendar-too pale. Let me just say I LOVE the style of the bag. It is gorgeous. When it came the other day I looked over it to make sure it was okay and then put it in my closet. I didn't notice any problems.
So a few minutes ago, I took it out of the closet to change purses. I looked down at the handles of the bag and I noticed that in one part, the patent is coming off of the handles between the where it is sewn and where it is sealed. It has affected about two inches of the handle. Now, if it was a cheap bag, I wouldn't complain, but for a bag that retails for close to $600 am mad!
I have attached a picture. It's bad because it was taken with a cell phone camera. But beyond this being a hassle, I feel terrible for the SA becuase she's going to have to take returns on a good sale. Since I used to be in her position, I totally know how it feels AND I don't want to come across as being one of those annoying customers!!!! I don't want to make all these returns, I just want bags in good condition!
So, based on what I am saying, and on this pic, do you guys think I am being unreasonable?
This is the first time I've ever bought Kooba but I am so disappointed, as I had PLENTY of my personal customers who LOVED them!!! Even though I worked in jewelry, I sold soo many Koobas to these customers and never had ANY complaints!
I have mentioned in a couple posts that I recently bought two Kooba's-- the Jacinda in lavendar and the Lola in hot pink. I bought from Neiman's. I don't live near a Neiman's, so I did a charge send. The first Lola I received looked scuffed and ugly, so I requested a second. The second was even worse, and it's going back too.
I originally asked for the Jacinda in lavendar, but then exchanged it via charge send for the patent black becuase I didn't like the lavendar-too pale. Let me just say I LOVE the style of the bag. It is gorgeous. When it came the other day I looked over it to make sure it was okay and then put it in my closet. I didn't notice any problems.
So a few minutes ago, I took it out of the closet to change purses. I looked down at the handles of the bag and I noticed that in one part, the patent is coming off of the handles between the where it is sewn and where it is sealed. It has affected about two inches of the handle. Now, if it was a cheap bag, I wouldn't complain, but for a bag that retails for close to $600 am mad!
I have attached a picture. It's bad because it was taken with a cell phone camera. But beyond this being a hassle, I feel terrible for the SA becuase she's going to have to take returns on a good sale. Since I used to be in her position, I totally know how it feels AND I don't want to come across as being one of those annoying customers!!!! I don't want to make all these returns, I just want bags in good condition!
So, based on what I am saying, and on this pic, do you guys think I am being unreasonable?
This is the first time I've ever bought Kooba but I am so disappointed, as I had PLENTY of my personal customers who LOVED them!!! Even though I worked in jewelry, I sold soo many Koobas to these customers and never had ANY complaints!
